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[ Slack Integration ]
Data insights without leaving Slack
Data insights without leaving Slack
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Ethan 9:42 AM
@Ana what was our customer churn rate last quarter?
Ana APP 9:42 AM
Based on the customer data, your churn rate last quarter was 8.3%, down from 9.1% the previous quarter.
Key insights:
• Enterprise customers: 3.2% churn
• SMB customers: 12.7% churn
• Top reason: pricing concerns (42% of exits)
Key insights:
• Enterprise customers: 3.2% churn
• SMB customers: 12.7% churn
• Top reason: pricing concerns (42% of exits)
3 replies Last reply 2 minutes ago
Mark 9:45 AM
@Ana can you break down the SMB churn by industry?
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