The Challenge

• Lumeris operates across four distinct business lines — health plans, medical groups, quality measures, and provider reporting — each with its own data systems spanning claims, clinical, operational, and star ratings data.
• Static Tableau dashboards couldn't keep up. Every new question meant a ticket to an analyst, rounds of clarification, and a two-to-three day wait.
• Leadership needed analytics that came to the user, not the other way around.

Solution

• Lumeris deployed TextQL across its Snowflake environment and branded it "Ask Tom" for internal rollout.
• Abraham Pohler, a non-technical Product Manager, became the platform's most vocal champion, building training materials, driving adoption, and using TextQL to propose and ship solutions alongside engineering without writing a single line of SQL.

Impact

Integrating TextQL into Lumeris's weekly operations is fundamentally transforming how they work. What started as a Tableau complement is becoming the analytics backbone for the entire organization.